Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz…. After 10 minutes people were looking at the door – wondering how they could sneak out without being noticed. As ever I was right down at the front with my hand up in the air with my top ten most common problems….

Sorry. Being told be logical, systematic and document EVERYTHING – just drove me to sleep. I was hoping for “War Stories”. So I would go “heck, I’ve had that problem and always wondered why it happened, and how to resolve it”. But nothing doing.

To be fair I have to have to present this kind of stuff on some courses – and it’s as dull-as-ditch-water. The bottom line is if you want improve troubleshooting – you have to see real problems really resolved.

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