I see that Eric Siebert’s Open Letter to VMware has recieved some recognition to the Blogshere. I pretty go along with Eric’s letter – in fact I said similiar things back in April, 2007. I did a presentation to the North Carolina UG entitled “What VMware should do next”. The topic flagged up some issues I had with VMware Q&A – and the use of such concepts as “experimental support”.
My original presentation to the North Carolina User Summit was split over 2 parts:
http://www.rtfm-ed.co.uk/downloads/what1.wmv
http://www.rtfm-ed.co.uk/downloads/what2.wmv
Anyway, after doing this presentation – I recieved a follow-up call from VMware Product Managers. If you hang out the forums you might remember I raised two forum posts (one in ESX and one in VirtualCenter) asking real users for the opinons. The Product Management team hangs out the forums – and were very interested in what folks had to say. So in the end I more or less delivered 2hr presentation to the Product Team about what I felt VMware could be doing better at. Unfortunately, given the nature of the discussion I wasn’t able to record and share it with the readers of RTFM. That said I more or less delivered the same presentation to VMware Product Mangers, as I did to the NC User Summit. The only differences was different product managers had the opportunity to interupt me and ask for clarification!
A couple of weeks after that WebEX session I did another where the product development team for VMotion, SVMotion and EVC, gave me an inside track on what would later become the U1, U2 and U3 offerings. Again, I wasn’t able to share that conversation. BUT, what did demonstrate is that VMware does take such comments as mine, and letters like Eric’s seriously. Even more so, product managers at VMware, do hangout on the forums reading the issues that users have.
Anyway, having been on the Vi4 beta programme for some months now, I’m sure some of the concerns that Eric has are and have been addressed. I would like to say though that sometimes there inherent contradictions on peoples demands – and I would include myself in that. I want new features but I want great stability and reliability. More new features tend introduce more new bugs at the same time. In the same token I’m often disappointed when a new release comes out and nothing has changed and there are no new features. That’s software for it’s it?
Finally, I will be back in NC this year (May). My topic will something to do with Site Recovery Manager – but I haven’t decided what yet…